Welcome to Morgan Madison!
The terms of purchase and delivery below apply to all purchases and orders made in Morgan Madison's store (morganmadisonstore.com) by customers who have Sweden as their place of residence. In cases where the customer is resident in a Member State of the EU other than Sweden, the terms are applicable in those parts where they do not deviate from the consumer legislation of the customer's country. We at Morgan Madison AB follow the consumer law legislation in the customer's country where so prescribed by EU rules. As a customer of Morgan Madison, you always have the right to request information about your personal data. You are also welcome to contact us if your personal data is changed or if you wish to delete your personal data. If you have any questions or concerns, you can reach us at support@morganmadisonstore.com. We will get back to you within 48 hours by phone and/or email. In the unlikely event that we are unable to answer your question, we will get back to you within 48 hours and let you know why the delay has occurred.
Purchase
When an order is placed at checkout, you enter into a purchase agreement. An order confirmation is then automatically generated and sent to you by email. The order confirmation shows you, the customer, the total price including VAT and other taxes, fees and any delivery charges.
If there is an error in the order, we will contact you as soon as possible to handle the matter further.
Sales to minors
We at Morgan Madison AB only enter into agreements with adults (18 years and over). If you are under 18 years old, a parent's permission is required to place an order.
Prices and product information
The prices we have in the shop are our current prices including 25% (or 6%) VAT. VAT is included in the total cost that you see at checkout. If the VAT is changed, we reserve the right to change the prices accordingly. Price adjustments can also be made at any time without prior notice.
The above information regarding VAT applies to private individuals. If you are a reseller and/or B2B customer, you are welcome to contact us for a quote, viewing and information by sending an e-mail to us at sales@morganmadison.se.
We reserve the right to correct any typographical errors in product information or price, to the extent permitted by applicable consumer law. If you are not satisfied with any correction we have made, you are of course entitled to cancel your order. We have the right not to fulfill an order if an error has occurred on the site, such as a technical error or that the stock balance has not been updated when the product is out of stock.
Gift cards and discount codes
If you have a gift voucher code or a discount code, enter it at checkout. The gift voucher code is entered exactly as you received it, with capital letters if you have letters in it. In some cases, discount codes cannot be combined with each other or with current promotions. Only one gift voucher/discount code can be entered at a time at checkout.
Products and total costs
All products we sell are adapted for use in Sweden. Total cost, which includes shipping cost and any other fees and VAT, is included in the total price you see at checkout. Offers and discount codes/gift cards are clearly specified at checkout. We reserve the right to sell out of popular products.
Morgan Madison's online store is based on Shopify Payments which is a smooth, safe and easy way to shop and offers several different payment methods: Klarna, card payment, Apple Pay, Google Pay, Shop Pay.
Delivery time
Normal delivery time is 3-5 working days after we receive your order. This applies to DHL and for goods that are in stock for immediate delivery. If the goods are somehow delayed or not available in stock, we will contact you as soon as we are aware of this. Of course, you as a customer have the right to cancel your purchase if the delivery date has a significant impact on you.
In exceptional cases, our carrier may not have daily delivery of parcels to certain parcel agents, in which case the delivery time may be slightly extended. This mainly applies to parcel agents in less populated areas.
Shipping price (within Sweden):
Available delivery options and prices for any optional extras are always displayed at checkout.
Delivery method and pick-up
Delivery of ordered goods is made by DHL or PostNord. At the checkout, you can choose the delivery point yourself based on your postal code so that the package ends up as close to you as possible.
Delivery to a pick-up point - PostNord (SEK 69)
This applies to orders with a weight of less than 25 kg. The shipment is delivered to the nearest PostNord agent, e.g. a nearby grocery store. An SMS notification will be sent with information on where to collect your parcel. To prevent the package from being returned, it must be collected within 14 days, otherwise a charge of SEK 200 will be made for an unredeemed package.
Delivery to a pick-up point - DHL Service Point (69 SEK)
This applies to regular orders with a weight under 25 kg. The shipment is delivered to the nearest DHL agent. A text message will be sent with information on where/how to collect your package. To prevent the package from being returned, it needs to be picked up within 14 days, otherwise a cost of SEK 200 will be charged for an unredeemed package.
Larger packages
When ordering larger packages, standard shipping does not apply. A shipping cost based on weight may be added but this is clearly displayed at checkout before your order is placed.
Transport responsibility
Transport responsibility means that you are responsible for ensuring that your shipment arrives in full to us in the event of a self-sent return, in the event that you exercise your right of withdrawal or for a complaint. Therefore, please pack the goods extra carefully so that they are not damaged. Use an option where you can track the shipment, such as a parcel or registered letter. When returning parcels from abroad, it is very important that you mark the parcel with RETURN to avoid any extra costs.
If the goods are damaged or lost during transportation from us to you, we are responsible. In the case of a possible self-sent return to us, it is you as a customer who is responsible for the goods, if you choose to use our return consignment note, we are responsible if something should occur during the return.
Transport damage
If the product is damaged at the time of delivery, this should be reported immediately to our customer service via e-mail. In order for us to be able to complain about the damage to our carrier, we need to report the transport damage to them within 1-3 days. You should therefore report the damage within this time. This applies to both visible and hidden transport damage and it is therefore important that you unpack and check that the product is faultless as soon as possible after receipt. Remember to always save the packaging and packaging so that the complaint can be handled correctly.
Unclaimed order
Unredeemed packages will be returned to us after 14 days and you will be charged for the return shipping cost of SEK 200.
In the event of any disputes, our goal is to always come up with the best possible solution, whatever has occurred. In the event of a dispute with the General Complaints Board (ARN), we always follow the recommendation given by ARN. The Consumer Purchase Act (KKL) and the Distance Selling Act (DHL) are mandatory laws that we as a retailer work by. Our terms of purchase are complementary to these two laws. The Alternative Dispute Resolution Act also makes it possible, in addition to the General Complaints Board, to turn to the EU's common dispute resolution site where you as a consumer can submit complaints and agree on a solution with the trader http://ec.europa.eu/odr.
Any dispute shall be resolved by either the National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: http://www.arn.se/
General Complaints Board
Box 174
101 23 Stockholm, Sweden
ARN in other languages: http://www.arn.se/other-languages/
EU ODR: http://ec.europa.eu/odr
Force majeure
We at Morgan Madison AB are released from commitment if something completely unpredictable occurs. This may, for example, be government action or failure to act, amended or new legislation, labor market conflict, blockade/strike, fire or flood, sabotage or accident of a larger scale. Force majeure also includes decisions by authorities that have a negative impact on the market and products, such as restrictions, warnings, sales bans, etc.
